SALES AND CUSTOMER SUPPORT

Posted:
01/15/2018
Location:
500 Albany Street
Boston, MA 02118
Position Details:

Jacobson is the largest supplier of floral hard goods in New England. We are an importer and distributor who serves the floral industry with everything except the fresh cut flowers and plants. We specialize in vases, ribbons, containers, and floral supplies that anyone working with flowers needs to make beautiful arrangements for their clients.

 

Sales at Jacobson is all about building relationships and connecting our customers to their needs. We accomplish this through a combination of telephone sales, in-store sales and supporting our E-commerce website. This position will follow warm leads and grow existing accounts while also serving as the first responder to incoming phone calls and supporting the Sales Reps administratively.

 

Please submit resume and cover letter to hiring@jacobsonfloral.com

 

Responsibilities:
  • Answer all incoming phone calls and troubleshoot customer's needs.
  • Process incoming customer orders.
  • Grow sales accounts through up-selling and generating new business.
  • Manage customer accounts and serve as the point person for customer needs.
  • Use Excel and Google Docs/Sheets to support the Sales Account Reps manage their accounts.
  • Cover the Customer Service desk and serve as the welcoming ambassador to our store.
  • Learn a vast and changing inventory of floral supplies and hard goods.
  • Answer customer emails and field questions regarding product, orders, and deliveries.

 

Job Requirements:
  • Strong computer skills including email, Excel and Google Docs.
  • Excellent communication skills over the phone and written.
  • Previous sales experience and a desire to grow in sales.
  • Excellent organizational skills and attention to detail.

 

 

Hours

Monday-Friday 7:00-4:00 or flexible start time to be considered. Mother's hours also considered.

 

 

What Jacobson Offers

  • Health and Dental Insurance
  • 401K and life insurance
  • Disability insurance
  • Free parking in Boston
  • Paid time off and paid holidays
  • Opportunities for growth at a medium sized-family owned business
Download and fill out our PDF application then fax to 617-426-1994, or email to hiring@jacobsonfloral.com