SALES AND CUSTOMER SUPPORT

Posted:
01/15/2018
Location:
500 Albany Street
Boston, MA 02118
Position Details:

Job Summary

The Jacobson Sales Department is seeking an engaging and versatile Sales Support and Customer Service associate to attend to inside telephone sales and serve as a resource for customer support and sales orders.

The ideal candidate will have excellent telephone, administrative and organizational skills. A positive attitude, ability to learn quickly, and a desire to help the company grow sales is a must. If you love people and pride yourself on your ability to resolve problems and execute tasks, then we would love to work with you!

Benefits

Jacobson is a third generation family owned company that has been in business for 75 years. We are located in the South End of Boston, with FREE PARKING!

We offer associates Medical and Dental Insurance, 401K, Short and Long Term Disability, Life Insurance, Paid Holidays, Paid Time Off, Employee Discounts, and an opportunity for growth at a fabulous place to work.

 

Reply to this posting with Resume and Cover Letter by emailing hiring@jacobsonfloral.com

 

 

Responsibilities:

As our company continues to grow, we are looking for a Sales Support and Customer Service associate to join the inside sales team and manage telephone sales. This includes supporting existing customers with product knowledge questions and processing orders. The role also includes administratively supporting the Sales team through managing Google Docs and Sheets, assisting with Marketing materials and price changes, and answering incoming phone calls.

Responsibilities and Duties

  • Serve as a support to existing customers via telephone and in-store by processing orders and answering customer questions regarding our product lines.
  • Support the Sales Team through processing orders, maintaining Google Docs and Sheets, and being the first responder to incoming phone calls.
  • Maintain relationships with business partners.
  • Maintain a high level of product and vendor knowledge.
  • All other duties as necessary.
Job Requirements:

Qualifications and Skills

  • Excellent telephone skills and the ability to resolve problems.
  • Ability to work individually and as a member of a cohesive team.
  • Driven, enthusiastic, and positive attitude with a good sense of humor.
  • Ability to handle multiple accounts simultaneously.
  • Excellent organizational skills, highly perceptive, and thorough attention to detail.
  • A team approach to working at a medium sized business and willingness to play a role in other departments as needed.
Download and fill out our PDF application then fax to 617-542-7505, or email to jobs@jacobsonfloral.com